Kaitlyn
Yergenson

Delivery Manager · Enterprise SaaS
Remote · California
Contact me ↓
I walk into complexity, create clarity, and give people the confidence to move forward.
$4.5M+
Annual portfolio revenue
1000+
Person events produced
F500
Client portfolio
55+
Concurrent clients
10+ years
Enterprise account experience
$220K
Marketing plan designed & executed
Career arc

Four chapters, one throughline

I creatively build processes and relationships that deliver results.

2010 – 2013
Campus hustle
Disney · Radio Disney · BloodSource · CSU Sacramento
Be creative
2013 – 2018
Events & biz dev
American Heart Association · BUFF, Inc. · Sonoma Media
Build relationships
2018 – 2022
Marketing & media
Transcendence Theatre · BUFF, Inc. (return)
Think strategically
2022 – Present
Enterprise SaaS delivery
Cprime, Inc. (Goldman Sachs portfolio)
Make it work
What I actually do

Core pillars

01
Client relationship management
Fortune 500 accounts, full lifecycle ownership, C-suite quarterly business reviews, trust-based partnerships across nonprofit, retail, and SaaS.
02
Operational infrastructure builder
Built SOPs, reporting frameworks, and pipeline management from scratch. Sole coordinator for the full Managed Services department.
03
Cross-functional orchestration
Coordinates sales, engineering, clients, and executives across $2M projects. Drives renewals, surfaces upsells, protects revenue.
04
Marketing & event production
$220K omni-channel plans, full-funnel paid media, 1,000+ person events, sponsorship delivery, and community partnerships.
What people hire me for

Superpowers

As a performer I know what it feels like when the work is fast, the stakes are personal, the logistics are live, and every detail matters. When something is of high importance, confidential and/or needs to come together quickly — I'm the person leadership calls.

Builds from nothing Data into story Client whisperer Process design Event logistics Cross-team glue Jira & Atlassian daily Budget stewardship Presentation delivery QBR storytelling Pipeline management Stakeholder alignment
Where I thrive

Environments that fit

Program Management & Business Operations
Process ownership, delivery coordination, cross-functional leadership
Customer Success Management
Enterprise SaaS, strategic account management, renewals & expansion
Marketing Operations
Process & strategy ops — workflow design, reporting, campaign orchestration
Event & Experience Marketing
Production, logistics, sponsorship delivery, audience engagement strategy
What I work with

Toolkit

Jira (certified) Atlassian Suite Excel Microsoft 365 Google Workspace Salesforce Power BI Adobe CC Slack Asana Monday Lucidchart DocuSign Zoom Dropbox Oracle AWS Claude ChatGPT Copilot
Who I've worked with

Names you know

Leading brands across technology, financial services, healthcare, retail, media, and consumer goods.

Apple•Instacart•USAA•Royal Caribbean•Kaiser•Google•DoorDash•T-Mobile•Macy's•Peloton•Priceline•Thomson Reuters•Twilio•Hyundai•GSK•Creative Artists Agency•Gannett•WeWork•AMEX GBT•Chobani•MUFG•AbbVie•New York Life•UC Berkeley•Scholastic•Fastly•Apple•Instacart•USAA•Royal Caribbean•Kaiser•Google•DoorDash•T-Mobile•Macy's•Peloton•Priceline•Thomson Reuters•Twilio•Hyundai•GSK•Creative Artists Agency•
Foundation

Education & credentials

CSU Sacramento
B.S. Business Marketing
Magna cum laude
Disney University
Disney College Program
Marketing & Corporate Relations
6 Certifications
Data Analysis Boot Camp2024
Business Analyst Boot Camp2024
Power BI Boot Camp2024
Data Visualization2023
Jira for Teams2022
ChatGPT Prompt Engineering2023
Beyond the 9 to 5

The rest of the story

💃
Dance Instructor
Tap to flip
Dance Instructor
Teaching jazz, tap, ballet, and modern to students ages 7–70 at The Movement Lab — because it's a gift to share my passion with others.
2018 – Present
🐾
Will Volunteer for Dogs
Tap to flip
Humane Society
Volunteer with the Humane Society of Sonoma County & petsitter for my neighbors — because dogs.
2024 – Present
🎪
Aerial Silks
Tap to flip
Aerial Silks Instructor
Assistant instructor at SoCo Aerial Collective — because will try niche fitness.
2017 – 2020
🌏
Camp Counselor
Tap to flip
Rotary International
Leadership camp counselor for high school seniors. Returned four times — because this camp changed my life when I attended as a student.
2011, 2012, 2017, 2021
☕ Coffee connoisseur
✈️ Travel enthusiast
📈 Efficiency nerd
🎧 Logistics maven